Frequently Asked Questions

In-Store Pickup & Curbside

I’m on the checkout page but I do not see the in-store/curbside option.

All items in the shopping cart must be in-stock at the selected store for the in-store and curbside option to appear during checkout.

How do I know if the items in my cart are in-stock at my chosen store?

On each product’s page, under the “Add To Cart” button, there will be an availability status. This status will tell you if it’s available at your chosen store.

What do I need to bring to pick up my order?

Please have your order confirmation email or an ID that matches the name on the order.

What happens if I don’t pick up my In-Store Pickup or Curbside order?

If your order is not picked up with 7 days of the scheduled pickup date, your order will be cancelled and you will be refunded the purchase amount.

How do I return my In-Store Pickup or Curbside order?

Normal store return policy applies.

Can I have someone else pick up my order?

Yes, please provide the order confirmation email at pick up.

Where do I park for Curbside?

Curbside pickup location varies by store. Please inform the store of your location when you call for pickup.

Can I cancel my In-Store Pickup or Curbside order?

Yes, please contact the store to cancel your order.

Can I find all of the products online that I buy in the store?

Not all products in-store can be purchased online for various reasons. However, we are adding new products to the website weekly. Feel free to check back and see if your item has been added.

Is online pricing the same as in-store?

Not all items online are the same price as in-store. Pricing may differ due to MAP agreements with brands.

Loyalty App

What is the Fruitful Yield Loyalty App?

Fruitful Yield's Loyalty App is an easy and convenient way to keep track of your loyalty points/punches and to save on some of your favorite products by receiving exclusive coupons that are only available through the App.

If I’m an existing Loyalty member, how do I sign up on the App?

All users will have to go through the "Create an account" signup process. The app will automatically recognize existing Loyalty members by the email address that is entered. The email address entered must match the existing email address associated with your existing loyalty account. Please allow up to 1-hour for points/punches to sync.

My points/punches from my existing Loyalty account aren't appearing on my App.

Loyalty points and punches may take up to 1-hour to sync. Also, make sure you signed up on the App with the email address associated with your existing Loyalty account. Your email address is what tells the App if you're an existing Loyalty member or not. If you do not remember what email address you originally signed up with, simply ask us. We're happy to look you up and tell you.

I signed up on the App with the email address associated with my Loyalty account but my points/punches are still not appearing.

This happens from time to time. In your App click on the profile page. On the Profile page, change your email to random letters and numbers. Then scroll to the bottom of the page and click save. After saving and at the bottom of the profile page, click Sign-Out. Next, click on "Create an account" and sign up again. This time the App should recognize your email address and sync your existing points.

What iOS and Android devices is the App compatible with?

iOS: Requires 10.0 or later, compatible with iPhone, iPad, iPod touch.
Android: Requires 8.0 and up.

If I sign up for the App can I still use my keyfob?

Yes! We aren’t phasing out the keyfobs. You now have (3) ways to identify yourself as a Loyalty member when checking out: keyfob, phone number, and App.

Shipping

How can I find or track my order?

We will email you an update as soon as your order ships which will include carrier and tracking details. You can check the status of an order at any time in the order details or by visiting our Order and Returns page.

How will I know when my order ships?

We'll send you a shipping confirmation email with carrier tracking details.

My order states 'backordered'. What does this mean?

'Backordered' means there’s a delay on your order because an item is temporarily out of stock. Backordered items are signified by a backorder stamp on the shipping invoice found inside your order. The item will ship as soon as it's in stock.

I'm missing an item from my order.

If an item is missing, please email us at sales@fruitfulyield.com or call us at 1-800-469-5552.

What should I do if my order was damaged during shipment?

If you received an order that was damaged during shipping, you can request a replacement or refund by calling Fruitful Yield Direct at 1-800-469-5552.

What shipping carriers do you use?

We use USPS and FedEx to deliver orders.

How are shipping charges calculated?

Shipping charges are calculated by the package's weight and the destination. We receive live updates from USPS and FedEx. You will be charged the same rate that we are charged.

When will my order arrive?

Most orders will take 5-6 business days to arrive from the date ordered. Some orders, however, may take 6-9 business days from the date of order, most often because of item availability.* Orders placed after 2:00 p.m. Central Time will be considered placed the next business day for the calculation of shipping times.

You can check the status of an order at any time by inputting the tracking number at USPS.com, FedEx.com, or by visiting our Order and Returns page.

How do I receive free shipping?

Orders less than 5 lbs., and at least $75.00 (subtotal), shipping to destinations within the contiguous 48 United States and the District of Columbia, qualify for free shipping!

What shipping carrier is used for free shipping?

We reserve the right to select the shipping carrier with the best rate within our system at the time of shipping.

Online Returns & Exchanges

What is the return policy?

New, unopened items that were purchased through www.fruitfulyield.com can be returned within 60 days of purchase for a full refund minus any shipping fees. We are not responsible for the cost of return shipping. Payments made with a credit card will be refunded to the card used for your order. Payments made by check will receive store credit. Returns made within 61-90 days of purchase will receive store credit. Returns will not be accepted after 90 days.

Any damaged or wrongly-shipped products will be refunded with shipping costs upon being returned to us provided the damaged or wrongly shipped products are returned within 60 days of purchase. For us to process your return, the product will need to be returned to us unless there are reasonable circumstances why this cannot be done.

Please send return(s) via a tracked and insured method to: Fruitful Yield Direct, 229 West Roosevelt Road, Lombard, IL 60148. Please include your name and/or order number as well as the reason for your return.

How will I be refunded for my return?

Your refund will automatically go back to the original form of payment used for the purchase.

Can I return an online order to a Fruitful Yield store?

We are not accepting online returns in-store at this time.

Are shipping charges refunded for returns?

Shipping charges may be refunded depending on the reason for your return. Please call Fruitful Yield Direct at 1-800-469-5552 to determine if you're eligible for a shipping refund.

How to I exchange an item that I ordered online?

If you'd like to exchange an item purchased on FruitfulYield.com, call Fruitful Yield Direct at 1-800-469-5552. If the item you want is available, we can process a return and place a new order for the item over the phone.

Orders & Purchases

I received part of my order. Where are my other items?

Orders containing multiple items, may arrive in one more shipments with multiple tracking numbers. If an item is on backorder, the item will be notated on the packing slip in your order.

If order details indicate all items/shipments in the order have been delivered, it's possible part of the order was left out of in error or marked incorrectly in the shipping system. For fast resolution, please email us at sales@fruitfulyield.com or call us at 1 (800) 469-5552.

When will my backordered items ship?

Your backordered item(s) will ship as soon they arrive from the manufacturer, at no additional cost to you.

When will I be charged for my order?

You will be charged at the time of purchase.

How does FruitfulYield.com calculate sales tax?

Sales tax is a combined total of state, county, city, and district tax rates. These rates are based on either the shipment-origin address, or the ship-to address, as dictated by each state's tax law.